Melbourne Boomers Privacy Policy
Melbourne Boomers appreciates the importance of protecting your personal information and recognises the trust placed in us when you supply your personal information to us.
Melbourne Boomers will control the collection, security, quality, use and disclosure of personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act).
This Privacy Policy explains in general terms how Melbourne Boomers protects the privacy of your personal information under the Australian Privacy Principles.
Definition of personal information
The expression ‘personal information’ is defined in the Privacy Acts as information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Collection and use of personal information
The kinds of personal information that we collect and hold about you depends on the transactions you undertake with us.
The kinds of information that we collect and hold may include:
- name
- contact details (i.e. contact address(es), contact number(s), email address)
- date of birth
- language(s) spoken
- gender
- club or association
- credit card details
- other relevant information that may be of interest to Melbourne Boomers
- your internet service provider, computer or mobile device when use of our website or mobile app and you have enabled ‘cookies’, ‘web beacons’ and/or other technologies
Typical situations when Melbourne Boomers will collect personal information from you, is if you:
- join Melbourne Boomers as a member
- purchase a ticket to attend a Melbourne Boomers game
- subscribe to our newsletters
- register for an event
- purchase a product
- use our website or mobile app
How Melbourne Boomers collects personal information
As far as possible, Melbourne Boomers will collect your personal information directly from you unless it is unreasonable or impracticable to do so. If Melbourne Boomers collects information about you from someone else, Melbourne Boomers will, whenever reasonably possible, make you aware that Melbourne Boomers has done this and circumstances of that collection.
In particular, Melbourne Boomers will collect personal information about you in the following circumstances:
Melbourne Boomers will collect personal information from external service providers to whom Melbourne Boomers has contracted out for specific purposes, for example, Ticketek.
Purpose of collection, storage, use and disclosure of personal information
The purposes of collecting, storing, using and disclosing your personal information may be to:
- verify your identity
- provide the products and services you have requested
- administer and manage service offerings, including charging, billing and collecting debts
- research and development of Melbourne Boomers’s products and services
- maintain membership records
- gain an understanding of your information and communication needs to provide you with a better service
- provide access to information about current and future services
- conduct research surveys and consultation to identify and analyse the ongoing needs of members
- provide Melbourne Boomers partners with information so that they may contact you in relation to their products and services
- tell you about products and services that may be of interest to you
Direct marketing
We may use or disclose your personal information for the purpose of direct marketing. That is, to promote our products or services or those of third parties.
You expressly consent to the use or disclosure of your personal information for direct marketing purposes. You also expressly consent for Melbourne Boomers to disclose your personal information to our business partners or other third party providers to facilitate their sending direct marketing communications to you.
You may ask us to identify the source of the personal information that we use or disclose for direct marketing purposes. You can do this at any time by contacting us via the details set out at the end of this Privacy Policy.
If at any time you do not wish to receive any further direct marketing communications whether from us or from third parties, you can ask us not to send you any further direct marketing communications and not to disclose your personal information to third parties for that purpose. You can do this at any time by using the “unsubscribe” facility included in a prominent statement in the direct marketing communications or by contacting us via the details set out at the end of this Privacy Policy.
Disclosure of personal information to third parties
In addition for the direct marketing purposes referred to above, we may disclose your personal information to third parties, which may include:
- external service providers to whom we have contracted out functions, such as printers, mailing houses, advertising agencies, but only for the purpose of providing the service we have contracted out
- our business partners that provide products and/or services to our members
- government and regulatory authorities and other organisations, as required or authorised by law
- our professional advisors
- our related companies
- other professional bodies
In these situations, Melbourne Boomers prohibits the third party contractors from using personal information about you except for the specific purpose for which Melbourne Boomers supply it. We will not disclose your personal information to business partners as described in this section above, if you advise us that you do not wish us to. Please refer to our contact details set out below.
Other than the above, Melbourne Boomers will not disclose your personal information without your consent unless disclosure is either necessary to lessen or prevent a serious threat to the life, health or safety, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity or serious misconduct.
Data Quality
We take all reasonable precautions to ensure that personal information about you collected by us is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.
We require that you:
- let us know if there are any errors in your personal information; and
- keep us up-to-date with changes to your information.
Data security
We will take reasonable steps to ensure that your personal information is protected from misuse, loss and from unauthorised access, modification or disclosure.
If we no longer need your personal information for any purpose for which the information may be used or disclosed or required by law, we will take reasonable steps to destroy the information or ensure that the information is de-identified.
Access and correction of personal information
You can request access to, or ask us to correct, personal information about you that we hold by making a request in writing to Melbourne Boomers. We will respond to your request within a reasonable period after the request is made.
Members can access and update their contact details and profiles by logging in to our Memberlink site.
Resolving your concerns
If you wish to gain access or seek correction to your personal information, have complaints about a breach of the Australian Privacy Principles (APP) or a registered APP code (if any) that binds Melbourne Boomers, or you have any questions or concerns on how your personal information is handled, please address the issues to:
General Manager
accounts@melbourneboomers.com.au
Melbourne Boomers will respond to your request, complaint or inquiry within a reasonable period.
Changes to our Privacy Policy
Melbourne Boomers may amend this Privacy Policy as our business requirements or the law changes.
For more information about privacy issues in Australia and protecting your privacy, visit the Office of Australian Information Commissioner’s website on www.privacy.gov.au